Job Description

Guardian Traffic Services is a local, family-owned traffic management company servicing Newcastle, the Hunter Valley, Central Coast and regional NSW.

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We are seeking an experienced and highly organised Resource Allocator / Admin Officer to join our Cardiff team.

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This is a key operational role responsible for coordinating crews and resources, managing operational changes, supporting clients and assisting with general administration.

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Guardian Traffic Services is a local, family-owned traffic management company servicing Newcastle, the Hunter Valley, Central Coast and regional NSW.

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We are seeking an experienced and highly organised Resource Allocator / Admin Officer to join our Cardiff team.

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This is a key operational role responsible for coordinating crews and resources, managing operational changes, supporting clients and assisting with general administration.

About the Role n
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Responsibilities include:

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Coordinating daily and forward crew allocations based on competencies, inductions, location and client requirements.

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Managing employee availability, sick calls, cancellations and replacement personnel.

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Coordinating vehicles, traffic signals and other operational resources.

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Receiving and processing client bookings and changes.

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Liaising with clients, field staff, supervisors and management.

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Responding to urgent and short-notice operational requirements.

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Maintaining accurate workforce and operational records.

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Updating scheduling and workforce management systems.

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Preparing spreadsheets, reports and correspondence.

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General and ad hoc administrative duties as required.

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Early-Morning & After-Hours Requirements n
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Due to the nature of the traffic control industry,



this role includes regular early-morning coordination and participation in an after-hours on-call roster.

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This may include managing sick calls, arranging replacement crews and responding to urgent client or operational changes.

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Weekend and public holiday on-call coverage is also required as rostered.

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After-hours and on-call responsibilities are compensated by a separate on-call allowance in addition to the base salary.

About You n
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We are looking for someone with:

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Experience in scheduling, rostering, resource allocation or operations coordination.

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Strong organisational and time-management skills.

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Excellent communication skills.

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Confidence dealing with employees and clients.

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The ability to manage competing priorities and make decisions quickly.

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Strong attention to detail.

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A reliable and proactive approach.

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Strong computer and administrative skills.

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Proficiency in Microsoft Office, including Outlook, Word and Excel.

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The ability to work independently and use sound judgement.

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Experience in traffic control, civil construction, labour hire, transport, logistics or workforce scheduling will be highly regarded.

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Knowledge of traffic control competencies, construction inductions, fatigue management and traffic management operations would also be advantageous.

What We Offer n
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Permanent full-time position.

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Competitive salary plus a separate after-hours/on-call allowance.

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Diverse and responsible operational role.

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Supportive team environment.

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Opportunity to take ownership of day-to-day resource coordination.

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Exposure to a wide range of projects across Newcastle, the Hunter Valley, Central Coast and regional NSW.

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If you are organised, reliable and confident managing a fast-moving workforce, we would like to hear from you.

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📌 Resource Allocator / Admin Officer (Newcastle)
🏢 Guardian Traffic Services
📍 Newcastle