Australian Financial Complaints Authority is seeking a Senior Manager, SPF Customer Service to shape and lead dedicated SPF teams preparing for go-live in March 2027. You will drive operating models, partner with SPF program teams, and ensure accessible, high-quality service across AFCA.
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This role offers hybrid work arrangements and opportunities to influence outcomes for consumers and member firms. Reporting to the Head of Customer Service, you will build capability, use data to improve
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📌 Senior Manager, SPF Customer Service & Scams Prevention (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney
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