Job Description

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Veterans First Consulting is dedicated to helping Australian military veterans secure fair and accurate compensation from the Department of Veterans' Affairs. We manage the claims process end-to-end, removing stress and complexity so our clients can focus on their health and wellbeing.

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Our approach is built on service, communication, and transparency - we do it once, and we do it right.

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If you want to be part of a collaborative and supportive team that delivers meaningful outcomes and genuinely changes lives, then please read on!

About the role: n

Veterans First Consulting is seeking a detail-oriented and client-focused CSC Case Officer to join our growing team. This is a newly created role suited to someone who thrives in a structured, purpose-driven environment and takes pride in managing cases with accuracy, care, and efficiency. You will play a key role in building solid client files, maintaining accurate records, and moving cases forward through the CSC invalidity process from intake to outcome.

Key Responsibilities: n

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- Build and manage comprehensive client case files, ensuring all documentation is accurate, complete, and compliant with CSC requirements
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- Coordinate the collection, review, and organisation of medical, service, and supporting evidence
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- Manage case timelines and task lists, proactively tracking progress and following up on outstanding items
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- Liaise with clients to gather information, provide updates,



and maintain a high standard of communication throughout the process
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- Engage with key stakeholders including CSC, Defence, and DVA as required to progress matters
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- Accurately enter and maintain client data across internal systems
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- Identify and elevate complex or urgent matters to the CSC Supervisor with appropriate context
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- Adhere to firm processes and contribute to their continuous improvement
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- Uphold professionalism, confidentiality, and a client-first approach at all times
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Experience/ Qualifications: nn
- Strong organisational skills with the ability to manage multiple cases and competing priorities
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- High attention to detail, particularly in document review, data entry, and file management
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- Clear and professional communication skills both written and verbal
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- Comfortable working with case management systems and digital documentation tools
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- A proactive, self-motivated approach suited to independent remote work
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- Alignment with VFC's values and standards
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- Previous experience in claims management or a similar case-based role highly regarded
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- Prior working knowledge of or experience with CSC invalidity processes highly regarded
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- Ability to obtain a clear police check and relevant state-based clearances (e.g. Working With Vulnerable People/Children)
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This is a work-from-home opportunity open to candidates anywhere in Australia. n

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📌 CSC Case Officer (Canberra)
🏢 Veterans First Consulting
📍 Canberra