Job Description

WE STRIVE TO ACHIEVE THE HIGHEST STANDARDS ACROSS SAFETY, QUALITY AND ENVIRONMENT

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As a member of the of the Killara Services team, you will have the opportunity to work with a supportive and friendly group of professionals who take pride in their work.

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We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

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Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

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We are a diverse family, supporting each other to do our best and help make a difference.

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We are seeking a skilled and reliable Client Service Manager to join our team based in NSW on a Full time basis .

About the role n

In your role as a Client Service Manager, you will hold a vital position in guaranteeing that our clients experience exceptional service, all while guiding a team of committed cleaning experts.

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The ideal candidate should have a strong understanding of cleaning industry, be a proactive problem solver, and possess excellent customer service and time management skills.

Responsibilities n

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- Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
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- Oversee a team of cleaning staff, including training, scheduling, and performance management.
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- Conduct regular site inspections to ensure the highest quality of cleaning services.
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- Respond promptly to client inquiries, requests, and concerns.
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- Collaborate with clients to create customised cleaning plans and ensure their satisfaction.
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- Monitor and maintain inventory of cleaning supplies and equipment.
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- Implement and enforce safety protocols and procedures.
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- Prepare reports and metrics to track cleaning performance and client satisfaction.
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- Continuously seek opportunities for process improvement and efficiency.
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Experience nn
- Proven experience in client service management, preferably in the cleaning industry.
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- Strong leadership and communication skills.
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- Exceptional problem-solving abilities.
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- Detail-oriented with a commitment to quality.
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- Proficiency in Microsoft Office Suite.
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- Ability to work independently and as part of a team.
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- Valid driver's license.
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- Demonstrated ability to proactively build relationships with key stakeholders, customers and teams.
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What's on Offer nn
- Comprehensive training and ongoing professional development.
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- A supportive and collaborative work environment.
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- Opportunities for career advancement.
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Successful candidates will be required to demonstrate compliance with relevant government public health directives as well as Killara Services customer requirements in relation to workplace health and safety.

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We offer an extensive onboarding program and support to help you settle into your current role.

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Killara is an equal opportunity employer, and we encourage applications from diverse backgrounds.

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📌 Client Service Manager (Sydney)
🏢 Killara Services
📍 Sydney