Job Description

Client Care Coordinator - Greencross Vets Deeragun n

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- Part time
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Client Care Coordinator (Full-Time) | Greencross Vets Deeragun | Townsville, QLD

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Love building relationships with clients, keeping things organised, and being the friendly face that keeps a clinic running smoothly?

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Greencross Vets Deeragun is seeking an experienced Client Care Coordinator to join our team on a full-time basis.

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This is a fantastic opportunity for someone with veterinary industry experience who thrives in a busy environment, enjoys helping people and their pets, and takes pride in delivering exceptional customer service every day.

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As the first point of contact for our clients, you'll play a vital role in creating a welcoming, professional experience while helping ensure the smooth day-to-day operation of our clinic.

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Why You'll Love Working With Us

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At Greencross Deeragun, we're passionate about providing outstanding care to our patients, clients, and one another.

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You'll be joining a supportive team that values collaboration, communication, and creating a positive experience for every pet owner who walks through our doors.

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As part of the wider Greencross Townsville network, you'll also benefit from connections across multiple local clinics, providing opportunities for learning, collaboration, and professional support.

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Our culture is built on:

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- Teamwork and collaboration
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- Open and supportive communication
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- Exceptional client and patient care
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- Continuous learning and improvement
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- Having fun while doing meaningful work
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About the Role

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As the Client Care Coordinator, you'll be the heart of the client experience and play a key role in ensuring the clinic operates efficiently and smoothly.

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This role is perfect for someone who enjoys working with people, thrives on organisation, and understands the fast‑paced nature of a veterinary clinic.

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Your responsibilities will include:

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- Managing the day-to-day operation of the reception area
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- Coordinating appointments, bookings, and daily schedules
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- Greeting clients and patients and creating a welcoming clinic experience
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- Handling client enquiries in person, over the phone, and via email
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- Managing admission and discharge paperwork
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- Processing payments and managing accounts
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- Coordinating client communications and follow-up appointments
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- Supporting workflow between reception, nursing, and veterinary teams
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- Assisting with preventative healthcare reminders and client education
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- Supporting administrative tasks and clinic operations as required
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- Maintaining accurate client and patient records
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- Helping ensure exceptional customer service is consistently delivered
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This is a role where strong organisation, attention to detail, and relationship‑building skills are essential.

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About You

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We're looking for someone who:

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- Has previous experience working within the veterinary industry
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- Has experience in veterinary reception, client care, practice administration, or a similar role
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- Understands veterinary terminology and clinic workflows
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- Has proven reception and customer service experience
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- Is confident coordinating appointments and managing competing priorities
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- Demonstrates excellent communication and relationship-building skills
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- Is highly organised and detail-oriented
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- Can remain calm and professional in a busy environment
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- Enjoys working collaboratively with veterinarians, nurses, and clients
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- Has experience using veterinary practice management software such as RxWorks (highly regarded)
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- Brings a positive, proactive, and team‑focused attitude
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Most importantly, you're someone who genuinely enjoys helping clients, supporting your team, and ensuring every patient and pet owner receives an exceptional experience.

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Why Join Greencross?

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As part of one of Australia's largest veterinary networks, you'll have access to fantastic benefits and opportunities to grow your career.

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Benefits include:

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- Ongoing continuing education and professional development opportunities
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- Access to LinkedIn Learning and other development platforms
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- Career progression opportunities across our national network
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- Access to a broad community of veterinary professionals
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- Staff discounts on veterinary services and products, including Royal Canin
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- Access to Fitness Passport
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- Access to Pounce, providing discounts across travel, retail, fuel, entertainment, and more
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- Confidential Employee Assistance Program (EAP)
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- Mental health and wellbeing support programs
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- A genuine commitment to work‑life balance
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Why Live & Work in Deeragun?

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Located in Townsville's northern suburbs, Deeragun offers the perfect combination of convenience, affordability, and North Queensland lifestyle.

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- Easy access to stunning beaches and coastline
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- Close proximity to The Strand and Magnetic Island
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- Year-round sunshine and outdoor living
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- Family-friendly communities and local amenities
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- National parks, walking trails, and weekend adventures nearby
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- Affordable living compared to many larger Australian cities
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- A relaxed lifestyle while remaining connected to everything Townsville has to offer
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Whether you're spending weekends exploring North Queensland, enjoying the coast, or simply looking for a better work‑life balance, Deeragun provides the ideal place to build your career.

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📌 Client Care Coordinator - Greencross Vets Deeragun (Townsville)
🏢 SmartRecruiters
📍 Townsville