Job Description

About the Role n

As a Customer Service Coordinator (CSC) , you'll be the first point of contact for our clients - answering calls, actioning requests and making sure issues are resolved efficiently.

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You'll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for.

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This is a fast-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don't need to know everything from day one - we're looking for someone with the right attitude who is comfortable learning new systems and taking on feedback.

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You'll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external.

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This role is based in our Belrose, NSW Head Office.

Duties Include n

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- Answering incoming calls and managing client requests
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- Processing and monitoring work orders across client and internal systems
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- Coordinating with Operations Managers and Service Providers to close out jobs
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- Supporting Account Managers with reporting and monthly requirements
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- Managing incoming CSC emails and client communications
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- Keeping systems and job information accurate and up to date
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- Following up outstanding jobs and ensuring requests are progressed within required timeframes
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- Ensuring compliance with Vivid's policies and procedures
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What We're Looking For n





We're looking for someone who is keen to learn, comfortable with technology and enjoys working in a busy team environment.

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You'll ideally have:

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- Previous experience in a Customer Service, Administration, Coordination or similar role
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- Strong written and verbal communication skills
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- Confidence speaking with clients and handling issues professionally
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- A positive, coachable attitude and willingness to take on feedback
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- Strong attention to detail and the ability to stay organised
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- Confidence using technology and learning new software and systems
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- Valuable working knowledge of Word, Excel and Outlook
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- Experience with maintenance, facilities or work-order management systems is a bonus, but not essential
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- The ability to prioritise multiple tasks and keep things moving in a fast-paced environment
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- A proactive, adaptable and professional approach
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You'll be working across different clients, systems and requests, so we're looking for someone who enjoys solving problems, asks questions and wants to develop their skills.

What We Offer n

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- Full training and ongoing support from an experienced and collaborative team
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- The opportunity to learn and develop within a growing national business
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- Exposure to technology, systems, operations and client management
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- Opportunity to build a career within commercial cleaning and property services
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- A safe, inclusive and values-driven workplace
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- A supportive team environment where questions are encouraged and development is valued
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- Competitive salary with superannuation and benefits in line with industry standards
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📌 Client Services Coordinator (Belrose)
🏢 Vivid Property Services Pty
📍 Belrose