Job Description

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We are seeking a highly motivated Configuration Management Specialist with strong ServiceNow expertise to join our growing team. This role will play a key part in the ongoing success of our Configuration Management Database (CMDB) and broader IT Service Management (ITSM) initiatives.

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As the link between business stakeholders and technical teams, you will ensure configuration management processes are effectively designed, implemented and continuously improved across the ServiceNow platform.

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This role also offers an exciting career pathway. During the first 12 months, you will progressively expand into a broader Platform Business Analyst position, supporting additional ServiceNow capabilities including HR Service Delivery, Strategic Portfolio Management, Integrated Risk Management, Security Operations and Now Assist AI .

Key Responsibilities n

- Lead and support CMDB and Configuration Management initiatives within ServiceNow.
n - Partner with business stakeholders to gather, analyse and document business requirements.
n - Translate business requirements into functional specifications and user stories.
n - Drive CMDB governance, data quality and continual process improvement.
n - Collaborate with ServiceNow developers and architects to deliver effective solutions.
n - Facilitate workshops, impact assessments and stakeholder engagement activities.
n - Support ITIL-aligned processes including Incident, Change, Problem and Asset Management.
n - Improve configuration item (CI)



data accuracy, service mapping and relationship integrity.
n - Produce reporting and insights that support informed decision-making and operational excellence.

Skills & Experience n

- Proven experience as a Business Analyst working with ServiceNow.
n - Solid understanding of Configuration Management, CMDB and ITSM practices.
n - Experience with ServiceNow modules such as CMDB, Discovery and Service Mapping.
n - Sound knowledge of ITIL frameworks and best practices.
n - Excellent stakeholder engagement, communication and facilitation skills.
n - Ability to translate complex technical concepts into practical business outcomes.
n - Experience working within Agile or hybrid delivery environments.
n - Strong analytical, problem-solving and documentation skills.

Desirable n

- ServiceNow certifications (CSA, CIS-ITSM or CMDB-related certifications).
n - Experience with data governance and data quality frameworks.
n - Exposure to cloud environments or large enterprise IT ecosystems.
Why Join Us?

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- Be part of a high-performing and innovative ServiceNow team.
n - Work on enterprise-scale digital transformation initiatives.
n - Grow into a broader Platform Business Analyst role across multiple ServiceNow products.
n - Flexible working arrangements across Australia.
n - Competitive salary and genuine career development opportunities.
n - Collaborative, supportive and inclusive team culture.

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📌 CMDB Specialist (Sydney)
🏢 Sysintegra Pty
📍 Sydney