Job Description

Torbay Lifestyles and Care – Hervey Bay QLD

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The Retirement Village & Sales Manager is responsible for the overall management of Torbay Retirement Village, ensuring resident safety, legislative compliance, asset maintenance, and high-quality service delivery.

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The role drives occupancy through effective sales and enquiry management, supports resident wellbeing and engagement, and oversees budgets, staff, and contractors in alignment with organisational values and strategic objectives.

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At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate environment focused on the physical, cognitive, and social well-being of residents through residential aged care and an independent lifestyle village. Our community values integrity, independence, and choice, enhancing life for residents and families. The position includes a competitive hourly rate and benefits such as:

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- Up to $18,550 tax-exempt salary packaging.
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- Discounts through a rewards program.
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- Ongoing professional development.
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- Employee assistance for you and your family.
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- Supportive environment promoting work-life balance.
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- Versatile working arrangements.
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Main Duties/Responsibilities n

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- Lead Retirement Village operations in line with Torbay’s vision, values and strategic plan
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- Oversee staff performance, recruitment and workforce planning, fostering a positive team culture
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- Ensure compliance with all relevant legislation, WHS, and pandemic/emergency requirements, including clear stakeholder communication
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- Manage resident experience, wellbeing and communication, including complaints, meetings, onboarding and lifestyle programs
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- Oversee village operations including safety, security, emergency systems and risk management
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- Coordinate maintenance, contractors, assets, gardens and preventative maintenance programs




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- Manage financial performance including budgeting, expenditure control and variance reporting
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- Maintain stakeholder relationships, represent Torbay professionally and support promotion and occupancy of the village
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- Prepare reports, manage waitlists, support sales processes and identify continuous improvement opportunities
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Qualifications nn
- Relevant qualification in Business, Marketing or a related field, or at least 3 years equivalent industry experience
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- Training/experience in sales, customer relationship management, or stakeholder engagement (desirable)
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Mandatory Requirements nn
- Evidence of lawful right to work in Australia must be maintained for the duration of employment
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- Current National Police Certificate (issued within the last three years).
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- COVID-19 vaccination and annual influenza vaccination encouraged
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Experience nn
- Proven experience in people management, coaching and mentoring
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- Demonstrated success in achieving sales targets and driving business growth
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- Strong customer relationship management and business development experience
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Skills nn
- An understanding of the Australian Quality Standards in Aged Care.
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- An understanding of infection control, and the ability to comply with the requirements of WHS and safe work practises and related procedures.
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- Excellent communication, interpersonal, and relationship-building skills.
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- Strong sales, negotiation, and customer service abilities.
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- Ability to achieve occupancy and business growth targets.
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- Strong organisational, time management, and problem-solving skills.
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- Ability to analyse data and prepare reports.
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- Effective networking, presentation, and community engagement skills.
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- Proficiency in Microsoft Office
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- Ability to work independently and collaboratively.
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- High level of professionalism, confidentiality, and attention to detail.
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📌 Retirement Village & Sales Manager (Fraser Coast Regional)
🏢 Torbay Lifestyles and Care
📍 Fraser Coast Regional