Job Description

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Do you enjoy helping customers find the right products and delivering exceptional service? We’d love to hear from you.

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At Jayco Newcastle, we’re passionate about helping our customers get the most out of their caravan and camping adventures. We’re looking for a motivated Spare Parts Advisor who can build strong customer relationships, provide knowledgeable advice and contribute to the continued growth of our Parts and Accessories department.

About Us: n

Jayco Newcastle is an award-winning caravan and RV dealership known for outstanding customer service, first-class facilities and a supportive team culture. We offer ongoing training and development and are proud to be a great place to work.

About the Role: n

Based at our Heatherbrae dealership, you’ll assist customers with caravan parts and accessories while helping maintain and grow our retail Parts and Accessories department.

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This is a full-time position working Monday to Friday from 8:30am to 5:00pm and alternate Saturdays from 9:00am to 4:00pm—an 11-day fortnight.

Key Responsibilities: n

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- Assist customers with spare parts and accessory enquiries in person, by phone and via email
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- Provide knowledgeable advice and recommend suitable products
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- Process retail sales, payments and daily reconciliations
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- Maintain accurate pricing, product displays and shelving
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- Keep the retail showroom fresh, organised and well presented
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- Identify opportunities to increase sales and improve the customer experience
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- Assist customers purchasing accessories during their caravan handover
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- Support stock control and annual stocktakes
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- Maintain accurate records and promptly follow up customer enquiries
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- Follow workplace health and safety requirements
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What We’re Looking For: n

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- At least one year of experience in a similar or customer-facing role
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- Strong communication and relationship-building skills
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- A positive, proactive and professional attitude
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- Excellent organisation, time management and attention to detail
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- Ability to work effectively as part of a team
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- Confidence using computer and point-of-sale systems
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- Honesty, integrity and a strong work ethic
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- An interest in caravanning, camping or the RV lifestyle
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The Perks n

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- Supportive, friendly team environment
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- Opportunity to build a career in the growing RV industry
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- Be part of an award-winning dealership with a solid reputation
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- This isn't just another customer service job - it's the beginning of an exciting career in the thriving RV industry with a team that values people and celebrates success.
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📌 Spare Parts Advisor (Brandy Hill)
🏢 Jayco Newcastle
📍 Brandy Hill