Job Description

Are you a technically minded labourer who enjoys field work, problem-solving and working directly with customers? Are you looking to build on your skills and take your career to a new level?

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We are looking for a self-motivated and forward-thinking Service Technician to join our Projects & Service team.

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This role would suit someone with experience in commercial electrical, HVAC, mechanical services or a related technical trade who is looking to develop their skills in a specialised technical environment. Full training is provided, so this is your chance to potentially enter a new field and make the role your own.

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You will work across a variety of commercial and industrial sites, carrying out testing, fault finding, servicing and commissioning of controlled-environment, fume and chemical extraction systems.

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You’ll have plenty of autonomy in the field, while having access to training, technical support and a team behind you.

About the Role n

As a Service Technician, you will be responsible for ensuring systems are tested, commissioned and operating correctly while providing a professional and reliable service to customers.

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- Conducting onsite testing and servicing of specialised systems.
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- Completing testing of controlled-environment, fume and chemical extraction systems.
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- Diagnosing faults, troubleshooting issues and determining appropriate solutions.
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- Completing commissioning of new fume cupboards and biological safety cabinets.
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- Carrying out project commissioning and associated testing activities.
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- Preparing clear, accurate and timely service reports.
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- Identifying repair and remedial works and preparing quotations where required.
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- Providing accurate information to the operations team following field activities.
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- Understanding customer requirements and providing appropriate technical recommendations.
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- Building and maintaining positive relationships with customers and colleagues.
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- Working in accordance with company procedures, relevant standards and safety requirements.
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- Completing Job Safety Analysis (JSA) requirements and ensuring the correct PPE is worn at all times.
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- Maintaining company vehicles, tools and technical equipment in a clean, safe and serviceable condition.
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- Using tablets, mobile applications and other digital tools to complete field documentation.
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- Working effectively both independently and as part of a team.
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- Identifying opportunities to assist customers with additional repairs, services or improvements.
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About You n

We’re looking for someone who takes pride in their work, enjoys solving technical problems and is keen to continue learning.

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The ideal candidate will have:

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- Experience in commercial electrical, HVAC, mechanical services or a related technical field.
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- Strong technical and fault-finding abilities.
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- A practical, hands-on approach to problem solving.
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- Strong attention to detail and a commitment to safety and compliance.
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- The ability to work autonomously and manage field-based work effectively.
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- Strong written and verbal English communication skills.
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- A professional, approachable and customer-focused attitude.
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- Good organisational and time-management skills.
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- The ability to adapt to changing priorities and work schedules.
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- Confidence using mobile technology, tablets and field-service applications.
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Mandatory Requirements n

Applicants must :

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- Be an Australian citizen.
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- Be eligible to obtain a Police Clearance.
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- Be able to obtain Working With Children clearance where required.
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- Be able to obtain relevant site clearances where required.
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- Be able to pass a standard pre-employment medical assessment.
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- Hold or be willing to obtain a White Card.
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- Hold or be willing to obtain Working at Heights training.
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- Hold or be willing to obtain an EWP licence.
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- Be available to work flexible hours, including occasional weekends and interstate travel where required.
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What’s on Offer n

This position offers a varied and hands-on field role with the opportunity to develop specialised technical skills.

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- Company vehicle
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- Company uniform
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- Company phone and tablet
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- RDO process
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- Comprehensive training and ongoing technical support
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- Exposure to a variety of commercial and industrial environments
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- Opportunities to develop specialised technical and commissioning skills
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- Supportive team environment
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A 6-month orientation and evaluation period applies to the position.

Why Join Us? n

This is an opportunity to build a long-term career in a specialised field where technical ability, attention to detail and customer service are highly valued.

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You’ll have the chance to work on a variety of projects and systems, develop your technical expertise and take ownership of your work in the field.

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If you’re a reliable, proactive technician who enjoys being hands-on, solving problems and learning new skills, we’d like to hear from you.

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📌 Labourers / Trade Assistants (Melbourne)
🏢 The Innovative Group
📍 Melbourne