Job Description

Training Consultant - WalkMe n

We are seeking a hands-on Digital Adoption & Learning Specialist / Training Consultant to join the program on an initial six-month contract, with the possibility of extension.

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The primary focus of the role will be supporting the implementation of WalkMe across the Hyphen suite. You will work closely with Training, Change, Business Readiness and L&D; teams to quickly understand recent systems and business processes and translate these into effective in-system guidance and learning support.

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We are looking for someone with a strong learning background who can also support broader training activities when required, including developing learning materials and facilitating training.

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Ideally, you will have previous hands-on WalkMe experience and have personally built and configured WalkMe content, rather than only managing a WalkMe implementation or vendor relationship.

Key Responsibilities n

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- Build and configure digital adoption content, ideally using WalkMe
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- Design and develop learning materials for new technology and business processes
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- Facilitate end-user training, demonstrations, workshops and/or train-the-trainer sessions
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- Quickly understand new technology, business processes and user journeys
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- Determine the most appropriate learning intervention, including what should be supported through WalkMe, formal training, learning materials or other performance support
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- Develop user guides, quick-reference guides, digital learning content and facilitator materials
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- Work alongside Training/L&D;, Change and business teams within a transformation or technology implementation
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- Engage effectively with business SMEs and technology teams
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- Independently build, test, troubleshoot and refine WalkMe content
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- Work directly with WalkMe and leverage their expertise and support where required
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- Document the solution, share knowledge and support the eventual transition to BAU ownership
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About You nn
- Has hands-on experience with digital adoption platforms, ideally WalkMe
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- Understands how digital adoption platforms work
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- Can troubleshoot issues when required
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- Learns new technology quickly
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- Understands how people learn and adopt new ways of working
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- Can translate complex processes into simple, practical and user-friendly guidance
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- Has strong stakeholder engagement and communication skills
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- Can work independently while collaborating effectively with business and technology teams
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📌 Training Consultant - WalkMe (Melbourne)
🏢 GRANITE GROUP
📍 Melbourne