Job Description

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Address 424 Warrigal Road, Heatherton, VIC, 3202, AU

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Job Type Permanent

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Industry Health medical and related

Highlights n

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- Strong organisational skills and the ability to manage multiple priorities
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- Excellent communication skills and a warm, professional approach
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- High attention to detail and confidence managing records and documentation
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Description About Us n

Dovida is a national provider of high-quality, person-centred home care. We support older Australians to live independently and safely in their own homes through services including companionship, domestic assistance, personal care, meal preparation, medication reminders and transport.

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At Dovida, our mission is to support, empower and uplift individuals by keeping them at the heart of everything we do.

About the Role n

We are looking for a Care Administration Officer to join our Heatherton office.

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This is a part-time position working 30 hours per week across Monday to Friday making this an ideal opportunity for someone seeking school friendly hours while remaining actively involved in a collaborative team environment.

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In this varied office-based role, you'll support our Care Management team and help create a positive experience for clients and their families through high-quality administrative support.

Key Responsibilities n

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- Support clients throughout their journey, from initial enquiry and onboarding through to ongoing service reviews and support.
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- Be the first point of contact for phone and email enquiries, delivering exceptional customer service to clients, families and stakeholders.
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- Maintain accurate client records,



documentation and system updates to support quality care delivery.
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- Assist Care Managers with service coordination, referrals, client communications and administrative support.
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- Prepare Purchase Orders and send to suppliers.
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- Receive and approve invoices from suppliers.
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- Build strong relationships with clients, families and service providers to ensure a seamless client experience.
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- Support quality, compliance and continuous improvement initiatives that help deliver safe, high-quality care.
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Why join Dovida? n

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- Build a meaningful career supporting older Australians and their families to live well at home.
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- Enjoy a paid day off each year for your birthday.
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- Access paid wellness, volunteering and study leave to support your wellbeing and development.
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- Save on your next car through novated leasing options.
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- Be recognised through our annual Heart of Dovida Awards, celebrating people who bring our values to life.
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- Join a supportive team committed to delivering exceptional care and service.
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You will bring : n

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- Strong organisational skills and the ability to manage multiple priorities.
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- Excellent communication skills and a warm, professional approach.
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- High attention to detail and confidence managing records and documentation.
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- Experience using Microsoft Office and learning new systems.
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- A proactive, positive attitude and a team-oriented mindset.
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- Experience in aged care, healthcare or community services will be highly regarded.
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Please note: To be considered for this position, you must have full working rights in Australia.

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📌 Care Administration Officer (Melbourne)
🏢 Hello.De
📍 Melbourne