Job Description
HSI is seeking a Customer Support Specialist to be the first point of contact for customers using the Donesafe platform in Melbourne. You will manage high-volume support cases, troubleshoot issues, and guide users through platform features across email, phone and chat.
n
With 1–2 years of SaaS support experience, you’ll communicate clearly, resolve problems efficiently, and collaborate with product teams to improve customer outcomes while maintaining service levels and data protection standards.
#J-18808-Ljbffr
📌 SaaS Customer Support Specialist -- Safety Platform (Melbourne)
🏢 HSI
📍 Melbourne