Job Description

Key Responsibilities n

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- Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
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- Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
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- Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
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- Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
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- Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
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- Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
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- Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
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- Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
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- Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.
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Required Experience nn
- 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
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- Understanding of Australian and New Zealand payments schemes and clearing arrangements.
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- Strong understanding of payment processing, treasury services, receivables,



payables, and trade finance platforms.
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- Experience supporting business-critical applications in a highly regulated environment.
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- Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
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- Proven track record managing production incidents, operational risk, and service resilience.
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- Knowledge of technology governance, change management, risk frameworks, and operational resilience.
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- Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
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- Robust analytical, problem-solving, and decision-making capabilities.
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- Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
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Skills nn
- Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
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- Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
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- XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
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- Production Support: L1/L2 incident resolution and log triage
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- Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
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- Business Continuity and Disaster Recovery
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#LI-Hybrid

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#LI-RW2

Job Family Group n

Technology

Job Family n

Applications Support

Time Type n

Full time

Most Relevant Skills n

Please see the requirements listed above.

Other Relevant Skills n

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View Citi's EEO Policy Statement and the Know Your Rights poster.

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📌 Technical Analyst (Officer) (Sydney)
🏢 Citi
📍 Sydney