Job Description
Optus is seeking a Remediation Specialist to identify, investigate and resolve matters where customers may have been impacted by improper sales practices. You will manage complex cases as a customer advocate, determine remediation outcomes and drive improvements to prevent recurrence.
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You will work with Quality Control, Regulatory, Legal and operations teams to ensure compliant, fair outcomes and a robust focus on vulnerable customers while influencing senior stakeholders with clear
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📌 Customer Remediation Lead -- Fair Outcomes & Advocacy (Sydney)
🏢 Optus
📍 Sydney