Job Description

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Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry?

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As anOptical Customer Service Consultant based in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.

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As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.

Key Responsibilities n

Deliver exceptional customer service through inbound and outbound calls and email enquiries

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Provide product recommendations and lens solution advice to customers

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Develop a strong understanding of optical products, eye conditions, and dispensing practices

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Assist customers with technical enquiries and order‑related support

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Build and maintain positive relationships with customers through professional and timely communication

About You n

To be successful in this role, you will have:

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A genuine interest in the optical industry and a desire to develop a long‑term career

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Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment

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Excellent verbal and written communication skills

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Strong attention to detail and the ability to multitask in a fast‑paced environment

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A proactive, reliable, and customer‑focused approach

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Confidence using computer systems and learning recent technologies

Why Join Us? n

At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:

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Family and Friends discounts of up to 50% across our brands, includingOPSM, Sunglass Hut, Oakley, Ray‑Ban, and Laubman & Pank

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Up to 50% off Oakley eyewear and apparel year‑round

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Local and global volunteering opportunities through our charity partnerOneSight , including volunteer leave and ambassador programs

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Ongoing training, development, and career progression opportunities within a global leader in vision care

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If you're looking to join a global organisation that values innovation, customer service, and career development, we'd love to hear from you.

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As an inclusive, team‑first company, our people are at the core of everything we do.

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We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

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We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

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We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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📌 Customer Service Consultant (Sydney)
🏢 Essilor
📍 Sydney