06 Oct
|
Xpt Software Australia
|
Sydney
06 Oct
Xpt Software Australia
Sydney
Job Description
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Senior Business Analyst – Complaints & Estates
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- Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%).
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- Gather and document business requirements from stakeholders.
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- Analyse current processes and identify gaps, impacts, and improvement areas.
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- Work closely with business and Agile delivery teams.
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- Prepare process flows, business requirements, and functional documentation.
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- Support UAT, testing, and business readiness activities.
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- Coordinate with stakeholders to ensure requirements are clearly understood and delivered.
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- Assist with process improvements, SOP updates, training, and change management.
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- Experience in banking/financial services, complaints, or deceased estates is highly desirable.
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- Robust stakeholder management and communication skills required.
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📌 Business Analyst With Complaints (Sydney)
🏢 Xpt Software Australia
📍 Sydney