Job Description

Customer service representative/online orders assistant n

We are seeking an enthusiastic and customer-focused Customer Service Representative / Online Orders Assistant to join our team at Artisan Ornaments' in Maribyrnong, Victoria.

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This is a contract role with the opportunity to work in a dynamic and creative environment.

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The role will commence on a full-time basis in the first week of November until Christmas with hours ranging from 25-50 hours per week with some sporadic hours from the mid of October.

What you'll be doing n

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- Providing excellent customer service by responding to inquiries, processing orders, and handling returns and exchanges in a timely and productive manner
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- Dealing with inbound & outbound calls
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- Assisting with the management of our online sales platform, including updating product information, processing orders, and tracking inventory
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- Communicating with customers via phone, email, and social media to ensure a positive and seamless experience
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- Collaborating with the broader team to identify and implement process improvements
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- Labelling parcels for shipments
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- packing and tracking outgoing parcels.
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What we're looking for nn
- Previous experience in a customer service or administrative role, preferably within a retail or e-commerce environment
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- Polite & friendly communication and interpersonal skills
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- Strong organisational and time management skills, with the ability to multitask and prioritise tasks effectively
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- A keen eye for detail and a commitment to accuracy
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- Availability Monday to Friday from the first week of November is a must.
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About us n

Artisan Ornaments' is a leading retailer of high-quality, personalised Christmas Ornaments Our team of talented artists work together to create unique and inspiring designs that bring joy to homes around the world.

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📌 Customer service representative/online orders assistant (Melbourne)
🏢 Artisan Ornaments Pty.
📍 Melbourne