Job Description

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication.

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- addressing customer enquiries related to ResMed products
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- services, warranty, order processing
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- data entry
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- resolving general complaints
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Identifying sales opportunities associated with customer enquiries.

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Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Let’s talk about Responsibilities n

The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies.

Key responsibilities include: n

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- handle customer orders for medical supplies and equipment
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- create and/or maintain client account records
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- track deadlines and manage tasks in web based tools
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- support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s)
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- collaborate with various departments to meet service sales goals
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- document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended
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- provide metrics to the management team as required
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Support roles consist of work in a: nn
- (1) clerical, administrative or specialized support tasks in an office or field setting
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- (2)



specialized technical tasks or skilled craft work
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- (3) unskilled or semi-skilled operational tasks
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Has completed vocational training or obtained equivalent experience. Interacts internally to exchange information. Has limited discretion to vary from established procedures.

Let’s talk about Qualifications and Experience Required n

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- Preferred: Minimum of 1 years of related experience.
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- Has broad knowledge of routines and procedures to handle day to day situations.
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- Will generally only require instructions on new assignments.
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Joining us is more than saying “yes” to making the world a healthier place.

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It’s discovering a career that’s challenging, supportive and inspiring.

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Where a culture driven by excellence helps you not only meet your goals, but also create current ones.

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We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

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We commit to respond to every applicant.

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Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love.

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We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.

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Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.

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Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.

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Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

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📌 Retail Sales Assistant (Hourly) - AU Joondalup Yokine(WA)
🏢 Resmed
📍 Joondalup