Job Description

Our client is a recycling company which also manufactures multiple products for their clients. They are looking for somebody with a great attitude and previous customer service experience to join their team.

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The Customer Service Representative is the first point of contact for APR Recycling's customers, handling enquiries, bookings, and account matters relating to recycling and waste collection services.
n The role delivers a professional, accurate, and friendly service experience, helping the business maintain strong customer relationships and smooth day-to-day operations.

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The role starts as a casual with the transition to permenant after 3 months.

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- Full time hours, Monday- friday
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- Pay rate: $35.30
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Key Responsibilites nn
- Answer incoming phone calls
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- Manage the customer service inbox
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- Create bookings for customer services
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- Complete all dockets and reports, and input into Wastedge where necessary
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- Accurately enter data into industry-specific software platforms (Wastedge)
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- Perform weighbridge operations
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- Complete export data entry and bookings
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- Enter and action contamination reports
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- Change customer schedules as needed/requested
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- Establish and set up new customer accounts within the Wastedge system
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- Support the Customer Service and Sales team
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- Perform filing and scanning
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- Deliver excellent customer service at all times
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Qualifications & Experience nn
- Minimum 2 years' experience in a similar role (preferred but not essential)
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- Experience in a detail-oriented, dynamic workplace
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- Knowledge of the recycling industry advantageous, but not essential
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Skills & Attributes nn
- Ability to build effective relationships with internal and external stakeholders through well-developed written and verbal communication
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- Willingness to "get your hands dirty" obtaining the information needed for the role
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- Good attention to detail while maintaining quality
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- High-level problem-solving capabilities
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- Ability to prioritise and manage time effectively
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- Strong Microsoft Office skills (Excel/Word/Outlook)
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- A collaborative team player who also works well independently
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About TAG n

TAG is a specialist recruitment partner connecting skilled candidates with leading employers across Australia. We deliver tailored workforce solutions across manufacturing, logistics, warehousing, hospitality, aviation, retail, and industrial sectors.

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At TAG, we value solid leadership, teamwork, and people who take pride in delivering quality work. You will join a supportive and growing workforce solutions network backed by experienced operational support and the chance to contribute to large-scale national operations.

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We welcome applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander peoples, ages, religions, abilities, gender identities and sexual orientations.

Further Information n

Employment is subject to a criminal history check and pre-employment medical, including drug and alcohol screening.

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Applicants must have full Australian working rights.

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📌 Customer Service Representative (Dandenong)
🏢 Talent Acquisition Group
📍 Dandenong