Job Description

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Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Rhodes .

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Working directly with the Central Reservations Manager, you will be responsible all reservations for Sydney based steak house restaurants - The Meat & Wine Co and 6 Head . Being the first point of contact with our guests, our agents should want to make apositive impact on the people you interact with, leaving them with a memorable first impression.

Key tasks: n

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- Ensuring all reservations are handled promptly and recorded accurately and provide efficient and skilled service to all guests
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- Maintain a thorough knowledge of all stores and promotions
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- Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
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- Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
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- Respond to all guest feedback
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- Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.
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Benefits include: nn
- Employee discounts over 3 brands
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- A training program dedicated to developing our team and giving them the best opportunities to succeed
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- Potential career progression with a national company
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- Support from an experienced dedicated team
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What we are looking for: nn
- A Team player with high level of initiative and the ability to work autonomously
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- Previous reservations management experience within restaurant essential.
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- Proficient computer knowledge and skill essential, i.e., Microsoft Word/excel, email. Specific experience with other computer systems is preferred including; Seven Rooms, Phone Systems, Google Drive, POS, time & attendance, online training.
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- Excellent communication, attention to detail, administration and time management skills
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- 7-day availability, though the regular roster will likely be Fridays, Saturdays and Sundays.
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Working hours: nn
- Fridays: 11am - 9pm
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- Saturdays: 11am - 9pm
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- Sundays: 12pm - 9pm
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📌 Central Reservations Agent (Sydney)
🏢 The Meat and Wine
📍 Sydney