Job Description

Customer Service Assistant

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Hawthorn East, Melbourne | $60,000 - $65,000 + Super | Permanent Full-Time

Why Join? n

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- $60,000 - $65,000 + Super
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- Permanent full-time opportunity
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- 38-hour working week
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- 1 day work from home once established in the role
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- Full training provided
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- Excellent entry point into a long-term customer service and administration career
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Are you looking to kick-start your career with a stable and growing Australian business?

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We're seeking a motivated Customer Service Assistant to join a supportive and collaborative team in Hawthorn East. This is an excellent opportunity for someone early in their career who enjoys helping people, is eager to learn, and is looking for a long-term career pathway within customer service and administration.

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Reporting to the Customer Service Manager , you'll receive structured training and ongoing support to develop your skills, gain product knowledge, and build a successful career within the business.

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Whether you're coming from retail, hospitality, customer service, administration or another customer-facing environment, this role offers the chance to join a well-established organisation where attitude and willingness to learn are valued just as highly as experience.

The Opportunity n

As part of the customer service team, you'll play an important role in supporting customers and internal stakeholders. You'll develop a strong understanding of the company's products, processes and customer base while building valuable skills across administration, order processing and customer support.

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During your onboarding, you'll participate in a structured training program designed to provide hands-on exposure to the business and its product offering. A genuine interest in automotive, trade, industrial or technical products would be beneficial, but prior industry experience is not required. A current driver's licence is highly advantageous ,



as the training program may involve exposure to different areas of the business to help build your understanding of the products and services offered.

Key Responsibilities n

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- Assisting customers via phone and email
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- Processing customer orders and enquiries
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- Updating customer information and records
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- Supporting the preparation of quotes and documentation
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- Liaising with internal teams regarding orders and deliveries
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- Assisting with general administration duties
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- Resolving customer enquiries in a professional manner
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- Providing support to the wider customer service team
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What We're Looking For n

We're looking for someone who is enthusiastic, personable and eager to build a long-term career.

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Ideally, you'll have:

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- Strong communication and interpersonal skills
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- A positive and customer-focused attitude
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- Good attention to detail and organisation skills
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- Confidence using computers and learning new systems
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- A willingness to learn and develop recent skills
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- The ability to work effectively within a team
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- Previous customer service, retail, hospitality or administration experience (highly regarded but not essential)
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- A current driver's licence (advantageous)
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Most importantly, we're looking for someone with a great attitude who wants to learn, grow and establish a long-term career within a supportive business.

Why This Role Stands Out n

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- Full training provided
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- Clear career progression opportunities
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- Supportive and collaborative team culture
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- Stable and growing Australian business
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- Exposure to customer service, administration and product knowledge
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- Long-term succession planning and development opportunities
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- Hawthorn East location
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- 1 day work from home once established in the role
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If you're looking for an opportunity to build a rewarding career and develop valuable customer service and administration skills, we'd love to hear from you.

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📌 Entry Level Customer Service Assistant (Melbourne)
🏢 Sharp & Carter Business Support
📍 Melbourne