Job Description

Towing Operations Allocator/Dispatcher (PM Shift) About the role n

Alpha Heavy Towing is seeking dedicated and reliable Dispatcher/Allocator to join our Kemps Creek team.

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In this full time PM shift role, you will be responsible for the efficient allocation and coordination of our heavy vehicle fleet , ensuring timely and reliable towing services for our clients throughout NSW region.

Key Responsibilities n

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- Monitor and manage the real-time status of jobs and trucks
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- Allocate jobs and dispatch drivers based on location, truck type and availability
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- Communicate with drivers and customers, providing clear updates and ETAs
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- Price jobs and accurately enter job details into our systems
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- Coordinate multiple jobs and trucks at the same time
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- Troubleshoot and resolve issues, delays and changes during the shift
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- Monitor driver movements and ensure jobs are progressing as required
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- Liaise with customers, workshops, transport companies and other stakeholders
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- Ensure all job information is accurately recorded and updated
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What We're Looking For nn
- Previous experience in transport allocation, dispatch or logistics coordination
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- MUST have strong knowledge of Sydney suburbs and roads
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- Knowledge of different truck types and combinations .
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- Mechanically minded
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- Strong communication and interpersonal skills
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- Ability to problem solve and make decisions under pressure
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- Flexibility to work weekends when required
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- A passion for customer service and keeping trucks moving
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What We Offer nn
- Fast paced working environment
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- Opportunity to join a growing heavy towing business
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About Us n

Alpha Heavy Towing is a trusted leader in heavy towing. With a modern fleet and a dedicated team, we deliver reliable and efficient services across NSW.

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We are a growing business and are looking for someone who can become an important part of our operations team.

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📌 Towing Operations Allocator/Dispatcher (PM Shift) (Sydney)
🏢 Alpha Heavy Towing
📍 Sydney