Job Description

Experienced Debt Collection Officer | Collect4U | Gold Coast | Mon–Fri, 9–2 n

Collect4U (part of the Pioneer group) is a Gold Coast receivables management business, and we're looking for an experienced, capable Debt Collection Officer to take ownership of a live ledger and drive down aged debt. This is a hands‑on role for someone who knows the collections process end to end — from everyday recovery calls through to disputes, default listings and matters that need a legal path.

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You'll be trusted with your own ledger, real targets, and direct contact with customers, so we need someone confident, professional and self‑directed who gets on with the job.

What you'll do n

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- Take ownership of an assigned ledger and reduce aged debt through standard collection activities
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- Reduce the overdue amount in line with agreed targets
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- Make and receive outbound and inbound calls
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- Build genuine rapport and trusting relationships with customers
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- Manage account reconciliations
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- Resolve disputes and elevate complex issues when needed
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- Take payments over the phone
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- Manage default listings and handle enquiries from companies seeking to have defaults removed
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- Manage selected accounts through legal avenues such as QCAT
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What we're after nn
- At least 4 years' experience in debt collection or receivables management
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- Hands‑on experience (or similar) taking accounts through QCAT or comparable legal/tribunal avenues
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- Strong working knowledge of disputes, default listings and the default‑removal process
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- A confident, skilled phone manner and the ability to build rapport quickly
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- Highly organised, self‑directed and comfortable owning targets
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- Experience within the dental, health and beauty sectors will be an advantage
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- Relevant qualifications through the AICM (Australian Institute of Credit Management) will be highly regarded
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Requirements nn
- Full working rights in Australia
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- A clean National Police Check
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- Part‑time: 25 hours/week, Monday to Friday, 9:00am–2:00pm
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- In‑office on the Gold Coast — this is not a remote or work‑from‑home role
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📌 Debt Collection Officer (City of Gold Coast)
🏢 COLLECT4U
📍 City of Gold Coast