Rarekind is seeking a Support Analyst in Newcastle, New South Wales. The role is to troubleshoot a rich suite of software and hardware solutions built in-house and to support customers with Point-of-Sale (POS) systems to ensure business continuity.
Responsibilities n
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- Troubleshoot software and hardware solutions built in-house for customers.
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- Provide customer-focused support to minimise downtime and ensure POS systems keep the business running.
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- Collaborate with the team and participate in training programs to develop skills in POS systems.
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- Contribute to product direction by sharing feedback and working with internal systems and roadmaps.
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Qualifications / Experience nn
- Problem-solving with a customer-centric mindset; enjoy fixing problems for people.
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- Experience in support roles (helpdesk, call centres, or virtual support) and an interest in specialising in new tech.
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- Willingness to learn, drive, and the ability to support others.
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The Company n
The company has been in Newcastle for 50 years and develops an award-winning suite of POS solutions. It has around 15 staff in support and ongoing growth plans. It values collaboration and gives its team a voice in technical direction. The role is based in Broadmeadow, with a modern, renovated office and in office parking.
The Next Steps n
If you have a CV, click apply to be considered. An Information Pack with the Role Description and organisational overview will be sent via email after application. If you do not have an up-to-date CV, contact Mitch McCormack via the provided channels.
Seniority level n
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- Associate
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Employment type nn
- Full-time
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Job function nn
- Information Technology
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Industries nn
- Technology, Information and Media, IT System Training and Support, and IT Services and IT Consulting
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📌 Support Analyst (Newcastle)
🏢 Rarekind
📍 Newcastle
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