Job Description

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- Be part of our local community arts scene
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- Ad-hoc shifts based on events(Any time from 6am -11pm)
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- Opportunity to earn extra money!
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- $36.71 per hour+ casual loading + super
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- Cardinia Cultural Centre (Pakenham)
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About Us n

As one of Victoria's fastest‑growing municipalities, Cardinia Shire Council is an innovative and community-focused organisation committed to delivering high‑quality services for our residents. We’re driven by curiosity, continuous improvement, and a genuine passion for creating a thriving, connected, and sustainable place to live and work.

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We’re invested in our people and champion a culture where diverse perspectives are valued, learning is encouraged, and your contribution has real impact. If you’re motivated, community‑minded, and looking to build a meaningful career in local government, you’ll find opportunity and purpose here at Cardinia

About the opportunity n

Join the vibrant team at Cardinia Cultural Centre as a Casual Front of House Supervisor. You'll play a key role in ensuring smooth and efficient venue operations while providing exceptional customer service.

You will make an impact by n

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- Supervising the duties of casual ushers.
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- Providing customer service atBox Office and by telephone and email.
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- Handling cash transactions efficiently.
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- Supporting venue operations, including room access, event ushering, and signage placement.
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- Overseeing general security, including opening and closing the facility.
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- Monitoring events and providing help to clients on an ad hoc base
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- Act as a Warden/Chief Warden of the Cultural Centrein the event of an emergency
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What you will bring nn
- Proven experience for overseeing venue operations during your rostered shifts, coordinating staff, delivering excellent customer service, and ensuring the venue is safe, welcoming, and operating efficiently.
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- You will be comfortable working autonomously, including evenings and weekends, and have the confidence to make informed decisions whenrequired.
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- Demonstrated experience in Front of House operations, event delivery, venue operations, function set-up, or a similar customer service environment.
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- Excellent customer service and interpersonal skills, with the ability to engage professionally and positively with patrons, performers, hirers, staff, and stakeholders.
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- Experience supervising, guiding, and supporting staff, with a collaborative approach to teamwork and event delivery.
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- Strong organisational, administrative, and time management skills, with the ability to prioritise tasks, meet deadlines, and work effectively in a fast-paced environment.
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- Proven ability to complete work accurately and efficiently whilemaintaining high standards of service.
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- Experience in cash handling and the operation of cash register/EFTPOS systems.
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- Intermediateproficiency in Microsoft Outlook, Word, and Excel, with the ability to learn and use specialist venue management software.
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- Understanding of safe manual handling practices and a commitment tomaintaining a secure workplace.
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- A reliable, punctual, and flexible work ethic, including the ability to work a rotating roster across early mornings, evenings, weekends, and public holidays.
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- A proactive, adaptable, and customer-focused approach, with a commitment to providing a safe, welcoming, and enjoyable experience for all visitors.
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- Current First Aid Certificate.
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- Current Victorian Working with Children Check (WWCC).
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- Current Driver's Licence (desirable).
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Why work with us n

All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check, Traffic Check or Working with Children Check.

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You must have valid Australian Working Rights to be considered for this role.

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📌 Front of House Supervisor Casual (Melbourne)
🏢 Cardinia
📍 Melbourne