Job Description

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Purpose

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As the Director of People & Culture Shared Services , you will lead the implementation of people-first strategies and processes across our Apartments & Realty Shared Services team. Your mission is to foster an engaged, high-performing, and inclusive workforce in alignment with Accor’s Purpose and Employee Value Proposition (EVP).

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In this senior leadership role, you will ensure that all People & Culture (P&C;) initiatives are delivered in a commercially, legally, and operationally sound manner, perfectly balancing business objectives with outstanding employee experience. You will oversee P&C; administration support for our hotels, champion engagement activities at our Gold Coast office, and serve as an authentic brand ambassador who represents Accor's values while maintaining strong professional standards.

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Primary Responsibilities

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- Develop and execute tailored strategies to elevate team member engagement, support ESG initiatives, and embed our signature Heartist culture. Oversee continuous learning surveys, global/local training programs, and signature recognition initiatives (such as Accorlades and Bernaches Awards).
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- Oversee the recruitment and retention of key talent, directly managing senior-level hiring for the Shared Services team. Collaborate with managers to identify high-potential talent and build robust succession plans for future leaders.
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- Guide the performance review process, ensuring clear goal setting and regular feedback loops. Partner with, coach, and advise managers on handling performance improvement plans, conflict resolution, and grievances, acting as a fair mediator.
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- Lead and manage change initiatives,



structuring explicit communications to support team members through transitions while ensuring minimal disruption to business operations.
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- Manage employee relations matters in strict compliance with local legislation and global policies. Conduct thorough investigations when required and act as a proactive voice for progressive policies.
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- Inspire, mentor, and manage the P&C; Shared Services team
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- Build strong collaborative relationships with regional and operational leaders, General Managers, and the wider Talent & Culture network.
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- Cultivate a physical and psychological environment that prioritises Work Health and Safety (WHS), Diversity, Equity & Inclusion (DEI), and environmental sustainability.
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Skills and experience

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- A Bachelor’s degree or Diploma in Human Resources Management, Business, Industrial Relations, or a related field.
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- A minimum of 7 years of progressive HR experience, with at least 3 years in a dedicated leadership or managerial position (ideally within hospitality, real estate, or a related service-oriented industry).
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- Proven ability to design and execute talent strategies that align with business objectives, demonstrating a sophisticated capability to balance corporate interests with employee experience and stakeholder advocacy.
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- In-depth knowledge of Australian labour laws, industrial relations, employment regulations, and compliance.
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- Demonstrated success in leading organisational transformation and driving change agility within diverse, multicultural teams.
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- Exceptional relationship-building, coaching, and negotiation skills. You must possess the emotional intelligence to manage sensitive employee conversations with absolute discretion, professionalism, and healthy boundaries.
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- Proficient in HR data analysis and comfortable utilising P&C; systems and modern talent management software.
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📌 Head of People & Culture, Shared Services (City of Gold Coast)
🏢 Accor Apartments and Realty
📍 City of Gold Coast