Job Description

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Calling all customer-focused administrative superstars!

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Do you want to make a real difference in a team that values connection and care? Country Hearing Care is hiring a Clinical Services Officer to support our Moss Vale Clinic.

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Picture this:

Responsibilities n

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- Managing the clinic schedule to keep appointments running smoothly and efficiently.
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- Greeting and liaising with our wonderful clients, creating a warm, welcoming setting from the moment they walk through the door.
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- Generating invoices and processing payments accurately and seamlessly.
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- Managing sensitive client health information with the utmost care, confidentiality, and attention to detail.
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- Assisting clients with minor hearing aid maintenance to help keep them connected to the world around them.
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- Answering and managing phone calls, serving as the friendly voice and first point of contact for our community.
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This is a rewarding hands-on role where your administrative flair and empathy directly impact the lives of our clients every single day!

What are we looking for? n

We welcome applications from motivated, compassionate professionals who possess the following:

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- Proven Experience: Background in medical reception, clinical administration, or high-level customer service roles.
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- Communication Skills : Excellent written and verbal communication with a strong dedication to delivering top-tier client care.
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- Tech & Admin Savvy : Strong computer literacy with experience in scheduling software, invoicing, and patient management systems.
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- Technical Aptitude : Comfort and confidence in learning to perform minor,



hands-on hearing aid maintenance and troubleshooting.
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- Time Management : Ability to multitask, manage phone inquiries, and handle face-to-face interactions in a busy clinic setting.
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- Discretion : High degree of integrity and care when managing confidential health records.
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- This role is 2 days per week. 9:00am - 5:00pm, Thursday and Friday.
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About Country Hearing Care & Our Culture n

Country Hearing Care (CHC) is a family-owned, independent, and ethical Hearing Healthcare provider. We employ a diverse and dynamic team with permanent clinics in Mildura, Swan Hill, Echuca, Bendigo, Ballarat, Broken Hill, Moss Vale and Barossa. Our core focus is firmly fixed on building positive, long-lasting relationships with our community and providing the highest possible level of care to our clients.

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We pride ourselves on an exceptional company culture and live by our core company values, IMPACT:

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Integrity :"We maintain transparency and trust in every interaction , ensuring our clients' hearing journey is supported by ethical, honest care."

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Mission-focused :"We are committed to improving hearing health for our clients through every service we provide."

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Progressive Services :"We provide cutting-edge solutions to deliver the best possible care for our clients."

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Authenticity :"We offer personalised care , with solutions tailored to meet each client’s individual needs."

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Community Engagement :"We strive to make a positive impact by improving hearing health in the communities we serve."

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Team Orientation :“We work as a team to provide the highest level of care, putting our clients’ wellbeing at the heart of everything we do.”

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📌 Client Services Officer (Upper Kangaroo Valley)
🏢 Country Hearing Care
📍 Upper Kangaroo Valley