Job Description

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- Join a Melbourne-based community and support provider where technology directly shapes the support people receive at home and in the community
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- Be the central technology lead for a small, busy IT function supporting a range of users
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- Report into the GM of Technology, with real influence over how the organisation uses its systems
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nAbout the chance n
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- Join a Melbourne-based community and support provider where technology directly shapes the support people receive at home and in the community
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- Be the central technology lead for a small, busy IT function supporting a range of users
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- Report into the GM of Technology, with real influence over how the organisation uses its systems
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nThe role n
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- Partner with operational and clinical teams to turn business needs into practical, automated technology solutions (around 70% of the role)
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- Own the organisation's CRM and client management platforms as the go-to SME: configuration, reporting, training and process improvement
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- Manage key technology vendors,



from roadmap discussions and licensing to value-for-money reviews
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- Lead an established two-person offshore helpdesk team, reporting on SLA performance and driving continuous improvement
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- Keep the setting stable and secure across several sites, including policies, patching, access control and hands-on troubleshooting
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nWhat you'll bring n
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- SME, admin or super-user experience with CRM / client management systems (HubSpot highly regarded)
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- A track record of translating business requirements into technology solutions, with strong stakeholder and vendor management
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- Experience overseeing IT operations in a small-to-medium organisation, including leading a remote or offshore team
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- Solid ITSM, helpdesk and SLA reporting know-how, plus experience developing and enforcing IT policies and security controls
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- Hands-on troubleshooting across hardware, software, networks and Microsoft 365
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📌 IT Operations Manager (Melbourne)
🏢 PRA
📍 Melbourne