Job Description

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- Advance Your Leadership Career in Luxury Hospitality
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- Work with a great team in an exceptionally beautiful location
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- Full-time role | Potential sponsorship opportunity
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We have an exciting opportunity for an experienced and service-focused Front Office Manager to lead the Front Office operation at our stunning Alamanda Palm Cove Hotel.

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Reporting to the General Manager, you will lead the Front Office team and take ownership of delivering exceptional guest experiences across every stage of the guest journey. This is a hands-on leadership role suited to someone who enjoys developing people, improving service standards and creating memorable experiences for our guests.

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nAbout The Role n
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- Lead and support the Front Office team to deliver exceptional guest experiences
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- Oversee daily Front Office operations including arrivals, departures, reservations and guest enquiries
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- Coach, develop and motivate team members to achieve high service standards
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- Manage rosters, staffing requirements and day-to-day operational priorities
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- Handle guest feedback, complaints and service recovery professionally and effectively
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- Ensure smooth communication and collaboration across Front Office, Housekeeping and other operational departments
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- Maintain strong knowledge of room rates, packages, hotel services and local experiences
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- Monitor operational standards and identify opportunities to improve the guest journey
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- Support recruitment, onboarding, training and performance development of Front Office team members
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- Ensure hotel procedures, systems and service standards are consistently followed
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- Support the General Manager with operational priorities and broader hotel initiatives as required
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nAbout You n
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- Previous experience in a Front Office Manager,



Assistant Front Office Manager or similar hotel leadership role
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- Strong leadership skills with a genuine passion for developing people
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- Demonstrated experience delivering exceptional guest service
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- Excellent communication, organisation and problem-solving skills
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- Confident handling guest concerns and service recovery
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- Solid understanding of hotel Front Office operations and PMS systems
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- Experience with RMS and Trust systems would be advantageous
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- Ability to manage competing priorities in a fast-paced hospitality environment
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- Commercial awareness and a strong focus on operational performance
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- A warm, professional and hands-on leadership style
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- Flexibility to work across the operational needs of the hotel
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- Current Australian working rights, or eligibility for employer sponsorship where appropriate
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nPOTENTIAL SPONSORSHIP n
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Employer sponsorship may be considered for a suitably qualified and experienced candidate, subject to eligibility and business requirements.

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nAbout Us n
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Ranked among Australia’s leading hotels, Alamanda Palm Cove offers a unique luxury beachfront experience with spacious suites, the LM Spa, Nu Nu Restaurant, beautiful wedding facilities and tropical gardens, all set in an exceptional location overlooking the Coral Sea.

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nLancemore Hotel Group n
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Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle hotel group.

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- Our hotels offer boutique accommodation, conferences and meetings, weddings and events, wellness experiences and critically acclaimed restaurants
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- We are proudly family owned and combine the scale of an established hotel group with the heart of a family company
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- We believe in developing our people, creating career opportunities and empowering our teams to deliver outstanding guest experiences
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nOur Values n
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Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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📌 Front Office Manager Lead the Front Office team at Alamanda Palm Cove (Cairns Regional)
🏢 Lancemore Hotel Group
📍 Cairns Regional