Job Description

Casual, Experienced Gaming Attendant - Crossroads Hotel
n Crossroads Hotel, Casula, is a premier entertainment destination since 1833 and is part of the Sonnel Hospitality group. Offering guests a first class gaming experience alongside great food, drinks, and atmosphere.

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We're on the hunt for an experienced Gaming Attendant who knows how to keep the energy up, deliver outstanding customer service, and run a smooth, well presented gaming floor.

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Explore your career at Sonnel to discover your dream job and work in a leading hospitality Venue. This is a fantastic chance to join a Sydney based hotel group which encourages career growth opportunities across our venues.
What you'll be doing

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Greeting and serving customers in a friendly and skilled manner

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Adhering to all relevant licensing laws and regulations

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Working collaboratively with the wider hospitality team to ensure a positive customer experience

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Delivering outstanding customer service at all times

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Performing basic maintenance and service on poker machines

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Handling cash transactions accurately and responsibly

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Responding to guest enquiries and resolving issues on the gaming floor

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Maintaining cleanliness and hygiene across the venue

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What we're looking for

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Current Valid RSA/RCG/ARCG/TAB Compliance certificates

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Strong customer service skills are essential coupled with a fun and outgoing personality.





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Flexible availabilities as there will be varying shifts each week

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Experienced in tab and keno operations

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Gaming service and knowledge of gaming machines

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Minimum 1 - 2 years' experience working in Gaming in hospitality/pubs and clubs

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TAB certified (valid tab compliance and tab basics certificates)

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Experience is highly regarded but willing to train the right candidate

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What we offer:

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Free staff parking on site

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Employee discounted meals

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**Please note that this role requires a National Police Check to be conducted by Sonnel Hospitality

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*Applicants must have full working rights with no restrictions.

Screening Questions n

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- Do you hold all of the required certifications for this role (RSA, RCG, ARCG, Food Safety Supervisor)?
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- Are you passionate about delivering a game-changing hospitality experience?
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- Do you have the legal right to work in Australia?
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- How many years customer service experience do you have?
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- Are you available to work weekends on a rotating roster?
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- Do you have any criminal convictions, charges pending, or have you ever been arrested or summoned to appear in court for an offence?
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- If you answered Yes to the above question, please provide more information?
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- Where did you see this opportunity advertised?
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📌 Gaming Attendant - Crossroads Hotel (Sydney)
🏢 The Glen Hotel Pty
📍 Sydney