Job Description

08th September, 2026 Customer Service Officern
nCAIRNS n

We are seeking an enthusiastic and driven Customer Service Officer with the ability to go above and beyond providing exceptional customer focused logistic solutions in a fast-paced setting.

What will you be doing: n

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- Respond to customer enquires either by telephone, email, or face to face with excellent verbal and written communication skills.
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- Assisting customers with a diverse range of queries including schedule interpretation, freight preparation, distribution and tracking of cargo.
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- Generate customer quotes, prompt processing of consignments, invoices, and credits in accordance with policies and procedures.
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- Work alongside Operations and Marine departments to efficiently plan and coordinate customer-based freight solutions.
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- Undertake general reception tasks such as invoice reconciliation and stock ordering.
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- Maintain and update live schedules via the website and issuing notices to customers and suppliers.
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- Confident in handling customer grievances by establishing a sincere tactful approach
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- Assisting the Sales team with Ad hoc tasks
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About your experience: n

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- Administration all-rounder (previous experience in freight logistics desirable)
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- High level computer literacy,



with proficiency in Microsoft Office (Word/Excel/Outlook)
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- Ability to take initiative and work autonomously across multiple software platforms.
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- High level written & verbal communication skills.
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- High level of accuracy and attention to detail
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- Excellent time management and organisation skills.
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- Open car licence (Highly desirable)
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- Polite phone manner
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- Experience in the CRM programme advantageous
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Why Join Sea Swift? n

At Sea Swift, our people are our greatest asset. We offer a supportive workplace along with a range of benefits, including:

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- Employee Assistance Program (EAP)
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- Ongoing learning and development
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- Employee rewards and recognition program
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- Discounted health insurance
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- Salary sacrifice options
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- Supportive and collaborative team environment
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You must have the right to live and work in Australia to be considered for this position.
n The successful applicant will be required to undergo reference checks, a Police Check, pre-employment medical assessment, and drug and alcohol screening.

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Sea Swift is an Equal Opportunity Employer and values diversity in the workplace.

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📌 Customer Service Officer (Cairns Regional)
🏢 JobAdder Operations Pty
📍 Cairns Regional