Job Description

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Customer Service Officer Ballina, NSW | Ongoing Casual Opportunity | Immediate Start

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Are you passionate about delivering exceptional customer service and helping your local community? We are seeking a friendly, professional and organised Customer Service Officer to support a busy local government customer service team in Ballina.

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This is an ongoing casual opportunity with an ASAP start , ideal for someone who enjoys a fast-paced, customer-focused environment and has robust administration skills.

Key Responsibilities n

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- Provide high-quality face-to-face, phone and email customer service.
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- Respond to customer enquiries and assist with Council-related forms and applications.
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- Process cash, EFTPOS and cheque payments, including reconciliations.
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- Perform a variety of administrative duties including data entry, document management and records maintenance.
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- Assist with development applications, animal registrations and customer requests.
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- Maintain accurate records and contribute to continuous improvement initiatives.
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About You nn
- Previous experience in a customer service role, ideally involving cash handling and administration.
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- Excellent communication and interpersonal skills.
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- Strong computer literacy, including Microsoft Office.
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- Ability to work both independently and as part of a team.
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- Certificate III in a relevant field and/or equivalent experience highly regarded.
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Desirable nn
- Experience in a local government environment.
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- Knowledge of the Ballina region and local community.
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- Experience in clerical or administrative support positions.
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What's On Offer? nn
- Immediate start
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- Ongoing casual assignment
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- $44.20 p/h
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- Opportunity to work within a respected local government organisation
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- Supportive team environment
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- Varied and rewarding customer-focused role
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📌 Customer Service Officer (2478)
🏢 Chandler Macleod Group
📍 2478