Job Description

Dynamics 365 CRM/CCM Lead (Contract) About the Role n

We are seeking an experienced Dynamics 365 CRM/CCM Lead to join a high-performing Commercial Systems team. Reporting to the Value Stream Manager, Commercial Systems , this role will act as the key liaison between business stakeholders and the external delivery partner, ensuring the successful operation, enhancement, and continuous improvement of the Dynamics 365 platform.

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This is a business-facing, techno-functional role with a stronger emphasis on business capability, product ownership, stakeholder engagement, and vendor management rather than hands-on development. The successful candidate will oversee the Dynamics 365 Sales platform, drive roadmap and backlog prioritisation, and ensure solutions deliver strong business value.

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Initially, the role will support the completion and transition of a major Dynamics 365 uplift project before moving into ongoing BAU ownership and continuous improvement activities.

Key Responsibilities n

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- Act as the primary relationship manager between business stakeholders and the external delivery partner (Capgemini).
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- Own and manage the Dynamics 365 Sales platform from a business and functional perspective.
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- Drive product roadmap development, prioritisation, and continuous improvement initiatives.
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- Manage and maintain the product backlog, user stories, sprint planning, and release activities.
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- Facilitate governance forums with business stakeholders and guide prioritisation decisions.
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- Review and challenge vendor-proposed solutions, estimates, and technical approaches.
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- Support transition of project deliverables into BAU operations, including validation of documentation and outstanding backlog items.
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- Oversee Application Lifecycle Management (ALM) processes.
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- Manage incidents, problems, changes, releases, and service requests through established ITSM processes.
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- Monitor vendor performance, SLA compliance, and service delivery outcomes.
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- Ensure compliance with security, audit, regulatory, and risk management requirements.
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- Coordinate weekly releases and support bi-annual major platform releases.
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- Identify opportunities to improve application performance, user experience, and business processes.
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- Support and enhance existing test automation capabilities where required.
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Skills & Experience Essential nn
- Extensive experience with Microsoft Dynamics 365 , particularly the Sales module .
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- Strong techno-functional understanding of Dynamics 365 configuration, customisation, data structures, and business processes.
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- Experience working in a Product Owner, CRM Lead, Application Manager, Platform Lead, or similar role.
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- Demonstrated experience managing third-party vendors and delivery partners.
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- Strong stakeholder engagement and relationship management skills.
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- Experience managing product roadmaps, backlogs, sprint planning, and Agile delivery practices.
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- Knowledge of Application Lifecycle Management, release management, incident management, and problem management processes.
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- Experience with ServiceNow or comparable ITSM platforms.
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- Ability to work independently, solve problems,



and operate effectively in an evolving environment.
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Desirable nn
- Experience with Power Platform , Dataverse , and SharePoint .
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- Exposure to test automation frameworks and automation pipelines.
Knowledge of governance, compliance, audit, and security requirements in enterprise environments.n
- Experience transitioning applications from project delivery into BAU support.
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Personal Attributes nn
- Commercially minded with a robust business focus.
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- Proactive and outcomes-driven.
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- Comfortable working with ambiguity and incomplete documentation.
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- Strong influencing and negotiation skills.
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- Ability to challenge requirements and vendor recommendations constructively.
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- Hands-on approach with a strong sense of ownership and accountability.
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- Excellent communication and stakeholder management skills.
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Contract Details nn
- Contract Type: 6-month rolling contract
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- Team: Commercial Systems / BAU Technology
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- Industry: Enterprise Technology & Business Systems
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- Potential for Extension: Yes, based on ongoing platform expansion and business demand.
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Keywords: Dynamics 365, Dynamics CRM, Dynamics 365 Sales, CRM Lead, Product Owner, Power Platform, Dataverse, SharePoint, ServiceNow, Vendor Management, Agile, Scrum, ALM, Release Management, Stakeholder Management, Continuous Improvement, Application Support.

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Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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📌 Dynamics 365 Functional Consultant (Sydney)
🏢 Paxus - Technology + Digital Talent
📍 Sydney