Job Description

Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers. This is a agile, fast-paced customer service and retail role where no two days are the same.

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We value safety, service, and operational excellence , and we’re committed to helping you succeed. You’ll receive comprehensive training and ongoing development to build your skills and grow your career.

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This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.

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Role is Monday – Friday 7.30am – 4.30pm

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Rotating Roster Saturdays 8am – 11am

What You’ll Be Doing: n

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- Act as the first point of contact for customers.
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- Provide expert advice on a wide range of industrial products.
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- Maintain a clean, well-stocked, and visually appealing shopfront.
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- Collaborate with internal teams to ensure smooth service delivery.
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- Uphold safety standards and foster a positive team culture.
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- Work occasional Saturday mornings as part of weekend coverage.
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What You’ll Bring: nn
- Previous experience in customer service or retail preferred.
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- Good phone and face-to-face communication skills.
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- Basic computer skills, including Microsoft Office.
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- Good written and verbal communication abilities.
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- Ability to build relationships and communicate effectively with customers.
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- A proactive, positive attitude with a willingness to learn.
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- Excellent organisational and time management skills.
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What's In It For You: nn
- Permanent salary, incentives & Wesfarmers share plans
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- Exclusive Perks: Team Member discount card f or Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
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- Continuous training and career development opportunities
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- Guaranteed hours with annual leave and sick leave benefits
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- Team events, celebrations, award recognition and prizes
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- Employee Assistance Program : wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
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- Refer-A-Friend program – earn up to $2,000 for each referral!
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- Ability to purchase up to 4 weeks’ additional annual leave
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- Generous paid parental leave policy and more!
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As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

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Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.

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📌 Customer Care Consultant (Trade Store) (Port Hedland)
🏢 LiveHire
📍 Port Hedland