Job Description

XPT Software Australia Pty Ltd | Contract

Business Analyst With Complaints n

Sydney, Australia | Posted on 09/18/2026

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- XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company

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- XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.

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- We have 120+technocrats in Australia working at our clientlocations.

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- XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.

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- We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

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Job Description nn
- Work as a Senior Business Analyst supporting Complaints (50%) and Deceased Estates (50%) .

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- Gather and document business requirements from stakeholders.

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- Analyse current processes and identify gaps,



impacts, and improvement areas .

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- Work closely with business and Agile delivery teams .

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- Prepare process flows, business requirements, and functional documentation .

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- Support UAT, testing, and business readiness activities .

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- Coordinate with stakeholders to ensure requirements are clearly understood and delivered.

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- Assist with process improvements, SOP updates, training, and change management .

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- Experience in banking/financial services, complaints, or deceased estates is highly desirable.

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- Solid stakeholder management and communication skills required.

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📌 Business Analyst With Complaints (Sydney)
🏢 Xpt Software Australia
📍 Sydney