Job Description

Electronic Security Service Admin Coordinator n

Are you ready for a change and want to grow with us?

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Monjon is proud to represent some of Australia’s leading brands with many of our clients partnering with us for over two decades.

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Our clients require a comprehensive suite of security and risk management solutions ranging from niche patrols services, guarding, concierge, traffic control to the advertised department Electronics, Alarm, CCTV, Access Control, Intercoms and Solar CCTV & Alarm Poles.

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Our customer-focused approach coupled with a commitment to continuous improvement, a highly professional work ethos and a passion for outstanding service delivery which has seen us build long-standing, positive relations with our clients.

About the role n

The role will see you working as a key element for Electronic Security Department team and whole of business.

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Each day is different working in the team or autonomously supporting the team & business, while we are a small team, we manage systems from residential properties to large multi-tenant commercial buildings and everything in-between.

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You will be responsible for scheduling services, installation, system uploads & all general admin tasks as the arise including customer service, accounts, service jobs & technician follow ups.

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The other key part to this role is supporting the Monjon business and looking after incoming calls. You cant be afraid to learn

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Being an all-rounder and team player are the key to success for this position.

Successful candidate should have: n

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- An Amazing Customer service manner
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- Understanding of Simpro & AroFlo (highly recommended)
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- A minimum of 2 Years field experience working in a similar administration/scheduler role
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- Ability to juggle many tasks at once, work under pressure
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- Self Starter capable of working unsupervised and be organised
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- Must have attention to detail, problem solving skills and curiosity to ask
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- Computer and Software literacy
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- Excellent verbal and written communication skills.
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- Willingness to LEARN and deliver
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Technical understanding and exposure to the following systems would be an advantage: nn
- Security/Access Control - Inner Range – Integriti/Inception, Tecom Challenger, Hills, Bosch, AJAX & Paradox
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- CCTV – Dahua, Hikvision, Axis, VMS NX Witness & Milestone
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- Intercoms and all other general security products
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Benefits and perks nn
- Working within an industry leading company
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- Training and support.
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- Friendly team workplace where your contribution is valued.
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Note: Only skilled & successful applicants with all our requirements, will be contacted for a face-to-face interview.

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📌 Electronic Security Service Admin Coordinator (Melbourne)
🏢 Monjon Australia
📍 Melbourne