Job Description

Lion D’Or Patisserie is seeking an experienced and passionate Head Café Manager to lead the day‑to‑day operations of our venue. This is a hands‑on leadership role suited to someone who thrives in a refined, high‑service environment and takes pride in operational excellence, team leadership, and exceptional customer experience. n
n
nThis is a full time position aligned with ANZSCO – Café or Restaurant Manager. n
n
n
n
nPosition Summary n
n
nThe Head Café Manager is responsible for organising and controlling the overall operations of Lion D’Or Patisserie to ensure the delivery of high-quality dining and customer experiences. n
n
nWe are seeking a positive and motivated individual who brings energy, professionalism, and a genuine passion for hospitality to the role. Preference will be given to candidates with Spanish language skills and/or an appreciation of South American pastry products. n
n
nAt Lion D’Or Patisserie, culture is at the heart of everything we do. We have built a strong community centred on service, tradition, and care not only in our products but in the way we engage with our customers and each other. The successful candidate will be a team-oriented leader who contributes to a cohesive, supportive environment and upholds our reputation for excellence and care in every aspect of the business. n
n
n
n
nKey Responsibilities n
n
nAs Café Manager, you will oversee the day-to-day operations of the café, ensuring exceptional customer experiences, efficient service, and strong business performance. Key responsibilities include: n
n
nLeading, training, rostering and supervising café staff n
n
nManaging daily operations to ensure smooth and efficient service n
n




nDelivering outstanding customer service and resolving customer concerns n
n
nCoordinating service periods, special events and functions (where applicable) n
n
nManaging stock, purchasing, pricing and cost control n
n
nMaintaining food safety, workplace health and safety, and regulatory compliance n
n
nWorking closely with kitchen staff on café menu planning and service delivery n
n
nMonitoring financial performance, stock levels and operational records n
n
nMaintaining high standards of cleanliness, presentation and venue quality n
n
nDriving continuous improvement through customer feedback and team development n
n
n
n
nSkills and Experience n
n
nTo be successful in this role, you will demonstrate: n
n
nProven experience in a café management role n
n
nStrong leadership, communication, and people management skills n
n
nSound understanding of hospitality operations, cost control, and service delivery n
n
nAbility to work under pressure while maintaining high standards at all times n
n
nExcellent organisational and problem-solving capabilities n
n
nStrong customer focus and attention to detail n
n
nFlexibility to work weekends, public holidays, and peak trading periods as required n
n
nSpanish language skills and/or an appreciation of South American pastry products and traditions will be highly regarded n
n
n
n
nQualifications n
n
nA relevant qualification at Diploma level or higher in hospitality management or a related field, or n
n
nAt least three years of relevant experience in café management at a comparable level n
n
nEmployment Details n
n
nPosition Type: Full-Time n
n
nSalary: $77,000 – $85,000 per annum (plus superannuation)

📌 Head Café Manager (Sydney)
🏢 Lion Dor Patisserie
📍 Sydney