Job Description

Doltone Hospitality Group is looking for a friendly, detail-driven Reservations Coordinator to join our Head Office team in Pyrmont.

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We’re a collective of celebrated venues creating memorable dining and event experiences. With exciting new venues on the horizon, there’s never been a better time to join our growing team.

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If you’re guest-focused, organised and thrive in a fast-paced workplace, this is your chance to build your career with a group that values collaboration, progression and individuality.

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Bring your passion, personality and attention to detail — and grow with Doltone Hospitality Group.

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Doltone Hospitality Group is looking for a friendly, detail-driven Reservations Coordinator to join our Head Office team in Pyrmont.

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We’re a collective of celebrated venues creating memorable dining and event experiences. With exciting new venues on the horizon, there’s never been a better time to join our growing team.

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If you’re guest-focused, organised and thrive in a fast-paced environment, this is your opportunity to build your career with a group that values collaboration, progression and individuality.

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Bring your passion, personality and attention to detail — and grow with Doltone Hospitality Group.

About the Role n

As our Reservations Coordinator, you will be the vital first point of contact for our guests. You will manage high-volume bookings, coordinate guest requirements and work closely with our venue management teams to ensure seamless service execution across our portfolio.

Your Key Responsibilities n

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- Manage day-to-day reservations across multiple group venues via phone and email.
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- Optimise table allocations and seating plans to maximise venue capacity and revenue.
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- Coordinate special guest requests, dietary requirements, and VIP profiles with venue teams.
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- Deliver exceptional service by handling guest inquiries and feedback with warmth and professionalism.
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- Collaborate with HQ marketing and events teams to support group-wide initiatives and busy holiday periods.
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What We Are Looking For nn
- Previous experience in a reservations, hosting or reception role within premium hospitality.
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- Strong communication skills with a warm, professional and confident telephone manner.
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- Excellent organisational skills and an eagle eye for detail in a fast-paced setting.
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- Tech-savvy mindset, with prior experience using reservation platforms (such as SevenRooms or OpenTable) highly regarded.
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- A collaborative spirit who brings positive energy and enjoys working as part of a supportive team.
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- Availability Tuesday to Saturday.
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Why you will love working with us? nn
- Employee referral program – we reward you financially to recommending top talent like yourself!
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- Employee Assistance Program – 100% confidential
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- Monthly Birthday & Anniversary Afternoon Tea – Mark your special moments with a relaxing afternoon tea designed to make you feel valued
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- Career progression: We actively champion internal development and long‑term career pathways
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- Exclusive Staff Discounts – Enjoy special savings at Hay St Market, Lua by Luke Nguyen, the award‑winning Midden by Mark Olive and accommodation discounts at Wandin Valley Estate right at your fingertips.
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- Supportive Team Culture
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- Career progression: We actively champion internal development and long‑term career pathways.
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Doltone Hospitality Group use is an equal opportunity employer committed to gender equity and workplace diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

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📌 Reservation Coordinator (Sydney)
🏢 Doltone Hospitality Group
📍 Sydney