Job Description

Our client is seeking an exceptional Customer Solution Architect (CSA) specializing in Dynamics 365 Field Service to join their team in Australia.

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In this role, you will bridge high-level business strategy with deep technical execution, driving architectural vision and technical excellence for large-scale enterprise implementations across Dynamics 365 Customer Engagement (CE) and Microsoft Power Platform.

Key Responsibilities n

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- Solution Architecture & Strategy: Lead the end-to-end architectural design for enterprise-scale Dynamics 365 CE deployments, with a primary focus on Field Service , Customer Service, and Customer Insights.
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- Client Advisory & Consulting: Serve as a trusted advisor to C-suite stakeholders and project leads, translating complex business needs into scalable, out-of-the-box-first architectures.
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- Power Platform Governance: Establish enterprise governance models, Environment Strategy, security policies, and low-code/no-code best practices using the Power Platform CoE Toolkit.
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- Technical Excellence & ALM: Design and implement robust enterprise integrations, continuous delivery pipelines (CI/CD via Azure DevOps/GitHub), storage optimization strategies, and data archiving frameworks.
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- Thought Leadership: Guide and mentor cross-functional teams of developers and consultants, advocating for Microsoft best practices and architectural standards.
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Must-Have Skills & Qualifications nn
- Consulting & Client Engagement: Proven,



solid track record in client-facing advisory, stakeholder management, and solution storytelling.
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- Deep Dynamics 365 CE Expertise (L400): Extensive hands-on and architectural experience with Dynamics 365 CE—specifically Field Service (e.g., RSO, Work Order management, Asset management), Customer Service, and Customer Insights for large-scale enterprise environments.
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- Hands-on Power Platform Capability: Practical expertise in Power Platform governance, Security models, Dataverse architecture, and low-code application development.
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- Enterprise Architecture Knowledge: Strong technical depth in:
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- CI/CD pipelines & Application Lifecycle Management (ALM)
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- System integrations (ERP, IoT, third-party platforms)
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- Dataverse storage optimization, performance tuning, and archiving strategies.
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- Location: Based in Australia with full working rights.
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Nice to Have nn
- Relevant Microsoft Certifications (e.g., Microsoft Certified: Power Platform Solution Architect Expert, Dynamics 365 Field Service Functional Consultant Associate).
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- Experience with Azure services supporting Dynamics 365 implementations (Azure Integration Services, Event Hubs, Azure Synapse/Fabric).
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Why Join Us? nn
- Work on high-impact, enterprise-level digital transformation projects across Australia.
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- Collaborative culture with continuous learning, certification sponsorship, and career progression.
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- Adaptable hybrid/remote working arrangements.
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📌 Customer Solution Architect - Dynamics 365 Field Service (Sydney)
🏢 RemotePeople
📍 Sydney