Southern Cross Protection (SXP) is one of Australia's leading security providers, protecting thousands of businesses, people and assets nationwide.
We are currently seeking professional, customer-focused Loss Prevention Officers to join our retail security team across Melbourne.
This is not a gatehouse, patrol or static guarding position.
We are looking for officers who are confident engaging with customers, comfortable working in busy retail environments, and capable of maintaining a strong security presence while delivering exceptional customer service.
If you enjoy being proactive, observant and interacting with people every day, this could be the perfect role for you.
What You'll Be Doing
As a Loss Prevention Officer, you will be positioned at the front of store and throughout retail environments to help reduce theft, support store teams and create a secure shopping experience.
Your responsibilities will include:
- Greeting and acknowledging customers
- Conducting bag checks in accordance with store policies
- Maintaining a highly visible security presence
- Identifying and reporting suspicious behaviour
- Supporting store management with theft prevention strategies
- Responding to incidents professionally and calmly
- Writing accurate incident reports
- Building positive relationships with customers and staff
- Protecting store assets while delivering outstanding customer service
This Role Is Perfect For Candidates With Experience In:
- Retail Security
- Loss Prevention
- Customer Service
- Department Stores
Experience working in environments such as:
- JB Hi-Fi
- Myer
- David Jones
- Chemist Warehouse
- Coles
- Woolworths
- Aldi
- Large-format retail stores
will be highly regarded.
What We're Looking For
- To be successful, you will:
- Hold a current VIC Security Licence
- Be confident speaking with customers and store staff
- Present professionally at all times
- Have strong observation and situational awareness skills
- Be reliable and able to work independently
- Be available for retail operating hours, including weekends and public holidays
- Have full working rights in Australia
- Be committed to delivering both security and customer service excellence
Why Join Southern Cross Protection?
- Consistent part-time shifts available
- Opportunities for additional hours across multiple sites
- Career progression within a national security organisation
- Ongoing training and development
- Supportive management team
- Employee recognition programs
- Work with some of Australia's leading retail brands
Please Note
This role involves standing for extended periods, actively engaging with customers and maintaining a visible presence throughout your shift.
We are seeking team members who are reliable, professional and genuinely interested in retail loss prevention as a career.
If you're looking to build your security career with a company that invests in its people, we'd love to hear from you.