Job Description

Customer Service Officer & Contracts Coordinator n

Our client, based in the northern suburbs, is seeking an organised and proactive Customer Service & Contracts Coordinator to join their office‑based customer service team. This role supports day‑to‑day customer enquiries, service issues, logistics coordination and contract administration, acting as a key link between customers, operations and administration.

About The Role n

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- Manage incoming calls, emails and customer enquiries
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- Own customer issues and follow them through to resolution
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- Coordinate missed collections, service changes, bin deliveries and ad‑hoc requests
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- Work closely with operations and drivers to resolve daily service matters
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- Maintain accurate customer, service and site information in company systems
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- Support contract renewals,



pricing updates and agreement documentation
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What You'll Bring nn
- Experience in customer service or service coordination
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- Solid communication skills and a calm, solutions‑focused approach
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- Ability to juggle priorities and follow tasks through
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- High attention to detail and confidence using databases and Microsoft Office
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- Comfortable working autonomously and within a team
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Highly Regarded nn
- Experience in waste, transport, logistics or service‑based operations
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- Knowledge of waste/logistics systems (e.g., Wastedge)
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- Background in contract administration or renewals
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📌 Customer Service Officer & Contracts Coordinator (Melbourne)
🏢 Programmed
📍 Melbourne