Job Description

Help business owners get lasting value from Jodie. Own the relationship from the first successful call through renewal and expansion, with a clear view of what each customer needs to achieve.

The work matters. n

Jodie AI is a UK company building an AI receptionist for busy businesses. Jodie answerscalls, captures the important details and helps owners get back to customers, even whenthey can't pick up themselves.

n

Help Australian business owners get more from Jodie, with outreach, onboarding and support shaped around their local working day.

What you'll own n

n
- Own a portfolio of business customers, with clear success plans, useful check-ins and an accurate renewal forecast.
n
- Use activation, call quality and product usage to spot risk early and agree a practical recovery plan.
n
- Grow accounts through the right locations, workflows and integrations, with a transparent business case for every recommendation.
n
- Bring recurring customer problems to product and engineering, and close the loop when they are solved.
n

What you'll bring nn
- Evidence of retaining and growing a B2B SaaS or recurring-revenue customer portfolio.
n
- Confidence discussing commercial terms and explaining technical products in everyday language.
n
- Sound judgement with account data, CRM hygiene and forecasting.
n
- An ability to earn trust with busy business owners and follow through on difficult conversations.
n

Useful, but not essential n

Experience with small businesses, multi-location accounts, telephony or CRM integrations.

n

You don't need a particular degree or every nice-to-have. Show us the relevant workyou've done and how you think.

Your first 90 days n

A starting point we'll shape together, with clear priorities and support.

n

n
- By day 30: Learn the product,



listen to customer calls and map the health of your initial accounts.
n
- By day 60: Take ownership of account plans, renewals and the highest-priority customer risks.
n
- By day 90: Show progress on adoption and retention, with a credible expansion pipeline and a dependable forecast.
n

Where and when you'll work n

Full-time, 38 hours a week, Monday to Friday. Based in Australia, with customer coverage aligned to Sydney business hours, including daylight-saving changes. Your exact schedule is agreed before offer.

n

You'll need to be based in one of the listed countries. We'll confirm the employingarrangement, local benefits and any location restrictions with you before moving toan offer.

n

Tell us your location and whether you need visa sponsorship when you apply. We willdiscuss feasibility early; sponsorship and relocation support are not guaranteed.

What you'll earn n

Annual base salary, before tax: AU$220k - AU$275k AUD

n

Total annual on-target earnings (base + commission)

n

Where you sit in the range reflects the scope you can own and the relevant skills youbring. We discuss this early, using the published band rather than your previous salary.

n

On-target earnings (OTE) are total earnings at 100% of target, not guaranteed pay. We explain targets, ramp-up, commission rates and payment timing before you acceptan offer.

n

All figures are in Australian dollars. Employer superannuation contributions arepaid in addition to the advertised salary.

The benefits 01 Pay worth moving for n





A published salary range for every role. Sales roles show base pay and on-target earnings separately, so you know exactly what you are considering.

02 Proper time off n

30 days of paid annual leave, plus the public holidays where you work. Time to switch off, come back fresh and have a life outside work.

03 Keep getting better n

A GBP 2,000 annual learning budget, or local-currency equivalent, for useful courses, books and conferences. Build skills you can put to work.

04 Tools that do the job n

A company laptop, the software you need and a suitable workspace setup. Remote roles include support getting your home workspace ready.

05 Support for your future n

A 5% employer pension contribution for UK employees. Regional retirement contributions and benefits are set out in your local offer.

06 Room to make a difference n

Own meaningful work, speak directly with the people making decisions and see your ideas reach customers. Clear priorities and useful feedback.

n

The package above is for full-time employees. Local eligibility and benefit differences will be set out in your offer. Statutory entitlements apply in the country where you areemployed.

A clear, practical hiring process n

n
- A first conversation. Talk about your experience, the work, location andcompensation.
n
- A look at how you work. Talk through an anonymised account scenario and how you would approach a renewal at risk. We'll share the format and expected time beforehand.
n
- Meet the team. Discuss the way we'd work together, ask your questionsand review next steps.
n

n

We use role-related evidence to make decisions. Please don't share confidential work orcustomer information. Tell us if an adjustment would help you show your strengths.

#J-18808-Ljbffr

📌 Senior Account Manager (Melbourne)
🏢 Jodie
📍 Melbourne