Job Description

Senior Desktop Support Engineer : Financial Services n

Location: Sydney CBD (onsite)

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Type: Contract, up to 12 months

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Package: $100,000

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Start: ASAP

The opportunity n

We're looking for an experienced Senior Desktop Support Engineer to join a large financial services client in Sydney. You'll be the go-to person onsite for end-user support, guiding a small team of junior engineers and taking on infrastructure project work as it arises.

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This is a contract of up to 12 months on a salary package of $100,000. The client is keen to start as soon as possible.

What you'll be doing n

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- Supporting end-user devices (PC and mobile), office devices (printers, AV equipment) and peripherals
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- Supporting Microsoft Windows and the Office suite
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- Acting as an escalation point for complex issues and providing guidance to junior engineers
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- Working within incident, change and configuration management processes
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- Identifying systemic issues, improvement opportunities and risks, and raising them with management
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- Supporting infrastructure projects alongside end-user support
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What you'll bring nn
- 5+ years of related experience
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- Diploma or equivalent in IT or a related field
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- Solid experience in an ITIL-driven environment, with strong knowledge of incident, change and configuration management
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- A good understanding of network and infrastructure technologies (servers, storage, switches, routers, patching), with the ability to support as guided by specialists
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- Experience supervising or mentoring a small team of junior engineers
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- Solid analytical and problem-solving skills with attention to detail
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- A strong customer service focus and excellent verbal and written English
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- A self-directed approach, able to prioritise your own work and communicate clearly with internal customers
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- Experience in a collaborative, large-scale multinational environment (preferred)
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📌 Senior Desktop Support Engineer (Sydney)
🏢 The Aquarium
📍 Sydney