Job Description

Video Cover Letter Required n

A short video cover letter is required to be considered for shortlisting.

Family Care Customer Service Member Full-Time | Family Care Team Video Cover Letter Required n

A short video cover letter is required to be considered for shortlisting.

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Please tell us a little about yourself, your customer service experience, and why you would be a great fit for the Montessori Academy Family Care Team.

About Montessori Academy n

Established in 2000, Montessori Academy is Australia's leading and largest provider of Montessori early childhood education for children under six.

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Our vision is to provide children with an early learning experience that prepares them not only for school, but for life. With a growing network of early learning centres, we are committed to providing high-quality education while creating opportunities for our people to grow and develop their careers.

About The Role n

We are seeking a professional, empathetic and organised Customer Service professional to join our Family Care Team on a full time basis.

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You will be a key point of contact for prospective, new and existing families, managing inbound enquiries and providing a warm, professional and seamless customer experience across our network of early learning centres.

Key Responsibilities n

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- Manage inbound calls and family enquiries professionally and efficiently
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- Support families with enrolments, availability, fees, CCS and general centre information
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- Build rapport and provide empathetic, solution-focused support
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- Take ownership of enquiries and guide families through the appropriate next steps
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- Accurately record information and update CRM/Kidsoft systems
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- Manage complaints, sensitive matters and escalations appropriately
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- Maintain privacy, confidentiality and child safety standards
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- Work collaboratively with centres and the Family Care Team
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About You nn
- Minimum 2 years' experience in customer service, contact centre, administration or a similar role
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- Excellent verbal communication and active listening skills
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- Confident handling inbound calls in a fast-paced environment
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- Strong attention to detail and data accuracy
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- Professional, empathetic and customer-focused
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- Able to manage competing priorities and remain calm under pressure
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- Experience in early childhood, education or a regulated industry is highly regarded
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- Available to work full-time
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Why Join Montessori Academy? nn
- Join a growing and respected early learning organisation
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- Make a meaningful difference to children and families
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- Collaborative and supportive team environment
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- Ongoing training and professional development
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- Opportunities for career growth and development
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- Be part of an organisation with more than 25 years of Montessori education experience
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If you are passionate about customer service and making a positive difference for families, we would love to hear from you.

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Remember: Your video cover letter is required to be considered for shortlisting.

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📌 Customer Service Representative (Sydney)
🏢 Montessori Academy Childcare Centres
📍 Sydney