Job Description

At Interactive, we deliver trusted technology for unstoppable Australian business and we've recently named as the 'MSP of the Year' by CRN.

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We're the team behind some of Australia's most critical cloud and managed services environments, helping customers operate with certainty and confidence.

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About this role
n You'll own end-to-end service delivery for a portfolio of strategic Cloud customers, ensuring operational performance, service quality and customer satisfaction remain at the highest level whilst building strategic relationships across all levels of your customer accounts

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You'll be responsible for:

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- Owning service performance, availability and SLA delivery across a small portfolio of strategic customer accounts
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- Leading service reviews, reporting, governance and action tracking
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- Guiding customers through incidents, problems, changes and service requests
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- Driving continual improvement using service data,



trends and customer feedback
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- Building trusted stakeholder relationships and identify opportunities to strengthen retention and growth
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What you'll bring

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- Strong SDM experience working with large, complex customer accounts
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- Strong ITSM expertise and ITIL certifications
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- Proven success managing SLAs, governance, risk and service performance
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- Strong stakeholder engagement and communication skills
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- Join the CRN 2026 MSP of the Year
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- Growth opportunities within one of Australia's leading technology services providers
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- Free onsite parking
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- Onsite barista
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Ready to make an impact?
n If you're passionate about customer success, service excellence and building trusted partnerships, we'd love to hear from you.

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📌 Service Delivery Manager (Melbourne)
🏢 Interactive
📍 Melbourne