Job Description

The Customer Service Officer is responsible for providing productive and professional customer service to customers, transport operators, and internal stakeholders within a sand plant/quarry environment. The role involves coordinating customer orders, scheduling deliveries, managing enquiries, and ensuring accurate communication between customers, the plant, weighbridge, and transport teams.

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Previous experience in a sand plant, quarry, construction materials, or similar industrial environment is highly desirable.

Key Responsibilities n

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- Manage customer enquiries by phone and email.
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- Process customer orders accurately and efficiently.
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- Familiarity with plant operations, loading processes, weighbridge procedures, and truck movements.
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- Experience coordinating deliveries and working with transport operators.
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- Maintain accurate records and order information.
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- Assist with resolving customer and delivery issues.




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- Support the wider Customer Service and Sales team.
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- Follow company procedures for safety, accuracy and customer service.
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- Previous experience in a sand plant, quarry, or aggregates business.
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- Knowledge of sand/aggregate products and specifications.
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- Experience with weighbridge or dispatch systems.
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- Experience coordinating truck movements and deliveries.
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- Experience working with construction, civil, landscaping, or building industry customers- not essential but highly desirable.
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📌 Customer Service Officer- Full Time (Brisbane)
🏢 River Sands
📍 Brisbane