Job Description

About the Role n

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

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This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities n

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- Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
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- Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
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- Provide accurate and timely information regarding destinations, travel requirements, and agency policies
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- Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
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- Proactively follow up with clients before and after travel to ensure a positive experience
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- Address client concerns with empathy, professionalism,



and solution-oriented thinking
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- Maintain accurate documentation and update booking systems as required
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Qualifications & Skills nn
- Excellent verbal and written communication skills
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- Customer service experience (travel, hospitality, or service-related experience preferred)
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- Solid organizational skills and attention to detail
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- Comfortable using technology and learning new systems and booking platforms
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- Reliable, proactive, and able to manage multiple client requests efficiently
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- Genuine interest in travel and helping clients plan memorable experiences
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What We Offer nn
- 100% remote work environment
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- Flexible scheduling options
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- Opportunities for professional growth within the company
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- Access to travel perks and industry-related discounts
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- Supportive team culture with ongoing training and development
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Equal Opportunity Employer n

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.

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📌 Travel Customer Service Representative (Remote) (Townsville)
🏢 Manatal-264
📍 Townsville