06 Oct
|
Transurban
|
Melbourne
06 Oct
Transurban
Melbourne
Job Description
Transurban is seeking a Senior Customer Specialist Support Advisor to deliver specialist support and coaching to customer service teams, ensuring high-quality resolutions and exceptional customer experiences. You will provide expert support on escalated and complex enquiries, coach teams, monitor queues, and identify opportunities for process improvements to drive customer satisfaction.
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The role emphasizes solid coaching, communication, and analytical skills to influence improvements across
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📌 Senior Customer Experience Coach & Resolution Expert (Melbourne)
🏢 Transurban
📍 Melbourne