Bakers Delight Holdings is seeking a Service Desk Analyst to provide first and second level technical support for bakery and corporate users from our Camberwell office. You will manage incidents via phone and email, maintain knowledge base articles, and work with stakeholders on IT projects in a fast-paced retail environment.
The role emphasizes robust communication, calm problem solving, and ITIL/service management practices, with on-call shifts and weekend coverage as required.
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📌 Service Desk Pro - 1st/2nd Line Support (Retail IT) (Melbourne)
🏢 Bakers Delight Holdings
📍 Melbourne
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